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Research What do your customers really think about you? We believe that communicating directly with the market forces that shape your business is the critical first step towards effectively evaluating and improving performance. Kingsley Lipsey Morgan provide solutions founded directly on insights gained from what your sternest critics are saying about your business - your tenants, your clients, your suppliers, your shareholders and your staff. Our confidential and independent studies are specifically designed to identify your strengths, highlight opportunities and uncover any lurking problems. Each study will be customised to ensure you receive the information that is of most value to your organisation.Occupier Satisfaction Study Our OCCUPIER SATISFACTION STUDY provides in depth feedback on how well your property is meeting the needs of its occupiers. The Study measures quality of service and value for money at a portfolio or individual property level as viewed by the property decision maker, facilities manager or individual employee. The study also highlights demand for potential products and services that can increase earnings. These findings give our clients invaluable insights into how they are perceived and provide the raw data upon which to initiate a proactive programme of physical or service improvements. Whether we gather data by face to face interview, by focus group, by telephone or by postal / Email survey, you can guarantee that we will use our carefully tuned listening skills to capture the lessons that are most important to your organisation. Client Satisfaction Study Our CLIENT SATISFACTION STUDY is aimed at service providers of all kinds and gathers direct feedback on how your clients, upon who you depend for fees and continued employment, judge the services you are providing. Whether you are an investment fund manager, real estate adviser, construction consultant, corporate property specialist, facilities manager or property lawyer, this study will reveal real insights into how well you are performing today and where you have room for improvement. These independent studies are not for the faint-hearted, but for those committed to the principle that with insight comes opportunity. For these clients, measuring performance is a critical step on the road to improved performance and building a valuable business brand. Market Perception Study Our MARKET PERCEPTION STUDY reveals how the tight-knit community of the property agents and advisers regards your property - its physical attributes, the way in which it is being marketed and deals transacted, and their experience of you, the owner or asset manager. Confidential face-to-face or telephone interviews are conducted with key property consultants and others to gauge their perceptions and gather first-hand evidence. This research provides you with honest and sometimes hard-hitting feedback on how your organisation or property is really viewed in the marketplace, among the key opinion-makers.
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