Research

Training and motivation

Performance measurement

Consulting

Systems

Inside Kingsley

Howard Morgan BSc MRICS
howard_morgan@kingsleylipseymorgan.com

Howard Morgan is the Managing Director of specialist international research, training and management consultancy, Kingsley Lipsey Morgan, and one of the UK’s leading specialists in customer service in the property industry.

He co-founded, Kingsley Lipsey Morgan, in 1998, together with US based co-directors, Mike Lipsey and John Falco, to help property industry clients to improve customer satisfaction, develop new products and services, and increase property performance. Since then he has developed a client base comprising major property companies, institutions and property advisors.

Kingsley Lipsey Morgan launched REAL SERVICE in 2004, a new benchmarking group bringing together 33 property owners and managing agents who are working to improve their understanding of the link between customer service and property performance.

Howard Morgan is a regular contributor to journals, and a speaker at conferences and in-house seminars, on the themes of customer service and business ethics in the property industry. He is Chairman of the judging panel for the RICS Property Management Awards.

John Falco
falco@kingsleyassociates.com

John joined Kingsley Associates in 1993 and was named principal, east coast operations, in 1995. John also spearheaded the opening of Kingsley Associates' European affiliate, Kingsley Lipsey Morgan, headquartered in London. He is primarily engaged in annual industry performance and operational benchmarking initiatives, client relations, and new business development.

John has 20 years experience in the real estate industry. For 10 years he worked in real estate development. His experience includes large-scale construction project management, contract negotiation, property management, and leasing across office, industrial, retail, residential and resort properties.

John is a member of the Urban Land Institute (ULI) and NAREIT. He is also an author of articles and white papers published in various real estate periodicals, and an occasional panelist at NAREIT, ULI, BOMA, NAREIM and IIR symposiums.

John earned his BA in Economics from Duke University, and his MBA from The Kenan-Flagler Business School, University of North Carolina at Chapel Hill.

Saville Kaufman
saville_kaufman@kingsleylipseymorgan.com

Saville joined the Kingsley Lipsey Morgan team in 2002, bringing with him over 20 years experience in information technology systems development and business management consultancy. His initial responsibilities were to develop the company's data systems and in so doing to support the fast growth of the company. He has since been responsible for the design and development of several in-house and customer facing projects.

Today he holds the position of Operations Director and is responsible for the day-to-day management of client projects and product development.